JAEL BEVERLY HILLS POLICY
Our Service Guarantee
We make every attempt to ensure that you are satisfied with your experience at JAEL BEVERLY HILLS Hair Studio. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past initial service date.
It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service.
Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.
Right to Refuse Service
JAEL BEVERLY HILLS Studio reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.
We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given and an in Salon credit will be issued.
48 Hour Cancellation Policy
We understand that due to your busy schedule you may have to cancel or change an appointment with us.
In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 48 hours prior to the appointment.
24 Hour Cancellation Policy
This is so that we may have ample time to fill the appointment time should you need to cancel your service.
$75 cancellation fee will be applied if appointment canceled with less than 24-hour notice.
The fee will be charged to the credit card we have on file to secure your reservation or on your next visit.
In order to respect the time of our Stylists, if an appointment is no showed you will be subject to a $75 no show fee.
Please be advised if you NO Show on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.